Boston, MA — Eduardo “Eddie” Cintron, Field Manager at EcoShield Pest Solutions, exemplifies a commitment to service that extends far beyond the day-to-day responsibilities of his role. Guided by a belief that true service means caring for people—not just properties—Cintron approaches his work with attention, empathy, and purpose. “The customer’s always first,” Eddie says. “This is a people business. If we don’t provide top-quality service, we’re failing them, and in a way, we’re failing ourselves.”

That philosophy was recently put into action during a routine service visit to the Boston-area home of a disabled veteran and longtime EcoShield customer. While inspecting the property alongside one of his technicians, Cintron noticed a damaged drainpipe and gutter that were causing water to splash near the foundation and erode surrounding soil—conditions that can contribute to pest activity and long-term structural issues. Without hesitation, Cintron repaired the gutter himself, ensuring water was properly diverted away from the home.

When the homeowner returned and discovered the repair, his response was immediate and deeply appreciative. The veteran had been unable to physically address the issue on his own and had not expected anything beyond pest control services. “He was so thankful,” Eddie said, “he didn’t expect us to do it. He just expected us to handle the bugs. But it’s about more than that. When I saw that he was a veteran, it reminded me of my grandfather.” That personal connection made the moment especially meaningful for Cintron.

Cintron’s respect for veterans runs deep. Inspired by his grandfather’s service in the U.S. Navy, he recognizes the sacrifices veterans make—often without recognition. “There are heroes all around us, and sometimes we just don’t realize the impact we can have on their lives,” he says. His support extends beyond the job site; Cintron has participated in a 5K fundraiser at Fenway Park, raising awareness and support for veterans while running alongside service members. These experiences have strengthened his connection to the veteran community and continue to inform his leadership at EcoShield.

Cintron also uses these moments as opportunities to mentor and support his team. Last year, he ran alongside a young veteran and EcoShield employee whose brother, also a former service member, had tragically died by suicide. Through a partnership with the Red Sox Foundation, Cintron helped waive event fees so his coworker could pa
rticipate, allowing him to walk through Fenway Park and step onto the field. The experience became a powerful moment of healing, honor, and community. “Being able to do that for him, to show that someone cares, that meant a lot,” Eddie shared.

As a Field Manager, Cintron continues to encourage his branch to notice what others may overlook and to seek opportunities to make a meaningful difference. For him, the reward is not recognition, but the knowledge that someone’s home—and life—has been made safer and better. “It feels good to know we’re impacting lives, even in small ways.”

EcoShield Pest Solutions proudly stands with Eddie Cintron in honoring veterans across the communities it serves. Through partnerships with organizations such as the Red Sox Foundation and the Wounded Warriors Project, and through everyday acts of service carried out by team members across EcoShield Nation, the company remains committed to supporting those who have served. Cintron’s dedication reflects EcoShield’s mission to lead with integrity, compassion, and respect—ensuring that veterans know they are valued, supported, and never forgotten.