NASHVILLE, TN — When the ice storm in Nashville, Tennessee hit, it brought daily life to a halt. Power outages stretched past a week, leaving neighborhoods deserted as families abandoned their homes in search of warmth and safety. Streets were littered with fallen trees and debris that made entire neighborhoods look unrecognizable.

For EcoShield Service Technicians Tommy and Dallas, the devastation wasn’t something they could simply drive past on their daily routes. Instead, it became a moment that revealed exactly who they are and what EcoShield stands for.

A Team That Feels Like Family

Since the day both technicians started at EcoShield, they felt something different about the company culture. Tommy remembers, “When I started here, instead of the same monotonous year-to-year, same day, same pay, I could feel that there was opportunity to grow.”

Dallas felt the same way when he joined EcoShield. “Compared to other companies, it’s more like a family here. Everyone knows everyone, we all get along, and at other places people avoid you. Here it’s one big family culture.”

Tommy laughed and agreed, remarking, “There is not a dry day here—we could have a sitcom.”

That sense of togetherness drives their everyday actions and willingness to help anyone in times of need. It also guided them through the aftermath of the ice storm in Nashville.

Service When Nashville Needed It Most

During one of the worst ice storms the area had seen in nearly a decade, the team found
themselves navigating neighborhoods that looked, as Tommy described, “like a war zone.” Trees blocked roads, families were without power for up to nine days, and stress was high for people trying to protect their kids, their pets, and their homes.

Despite being there to perform their regular crawl space work, Tommy and Dallas encountered customers whose driveways were blocked by fallen limbs.

“We just cut it all out and removed them,” Tommy said.

With tools they already had on hand, they cleared paths for trapped cars and opened driveways so families could safely come and go. “We didn’t say anything to the neighbors or customers; we just did what needed to get done and moved on.”

For Dallas, the motivation came from empathy. “When I am blocked in my driveway and can’t get out, I would be very grateful if someone came out and cleared it for me.”

Helping clear the debris wasn’t part of their regular duties at EcoShield. Rather, it was an instinct that comes from seeing customers and neighbors as people rather than appointments.

Treat Every Home Like Your Own

For Tommy, Dallas, and General Manager Derek Finley, looking out for those in need is an important part of how they operate at the Nashville branch. The family culture they have established extends beyond employees and directly impacts how they treat customers.

Tommy explained, “I wouldn’t do something to someone’s house that I wouldn’t want to have done to my house… If it was my mother, sister, grandmother, or kids, what would you want someone to do for them?”

This mindset drives the team to go above and beyond in their work.

Anyone joining EcoShield will be met with some friendly advice. Tommy said, “If you wake up every day like it’s a 9–5 clock-in, it’s not going to be good. You’ll do more and get more out of it if you just view it as a lifestyle.”

It’s a rare mindset in today’s workplace, but it’s one that defines EcoShield. During busy seasons, the team spends more time with each other than with their own families. That closeness creates a culture where service isn’t just something they turn on when they put on the uniform—it’s something they carry with them everywhere.

Leadership That Makes Service Possible

General Manager Derek Finley, who leads the Nashville branch, knew EcoShield was different from the start. He remembers his first interview vividly: “They wanted to make sure I personally was the right fit for EcoShield. Quite honestly, I didn’t think companies like this existed anymore.”

Throughout his time at the company, Derek has seen firsthand how culture can empower his team. “Our motto is ‘bigger than bugs,’ and we try to make sure we live that. These guys are one-of-a-kind people who would do anything for anybody… truly the dream team.”

At the EcoShield Nashville branch, service is a core part of how the team operates. It is modeled by leadership, lived out by employees, and felt by every customer they serve. It’s why technicians instinctively clear driveways after storms and look out for their customers’ wellbeing even when no one is watching.

At EcoShield, service is bigger than bugs—it’s about people.